Privacy policy.
What we collect, why, and what this website deliberately does not do.
Who this policy covers
This policy explains how Telesh Law Firm Professional Corporation collects, uses, discloses, and protects personal information, at both of our offices: 1585 Markham Road, Scarborough, ON M1B 2W1 and 2960 Drew Road, Unit 139, Mississauga, ON L4T 0A5.
We are governed by the Personal Information Protection and Electronic Documents Act (PIPEDA) and by the Law Society of Ontario's rules on client confidentiality, which in most respects are stricter than the statute.
Information we collect
From clients and prospective clients we collect your name and contact details, the details of your matter, and — where a retainer requires it — identification and financial information.
Through the consultation form on this website we collect exactly six things: your name, phone number, email address, the type of matter, your preferred language, and whatever you write in the message field.
The form carries one further field, hidden from view, which exists only to catch automated spam. A person never sees it and never fills it in. If it arrives filled we treat the submission as spam: it is not sent to the firm, and a copy goes to the developer who maintains this website so that a genuine message caught by mistake can be recovered by hand. Nothing else about your submission is treated differently.
If you book through the scheduling tool on our site, Calendly collects your name, email address, the time you choose, and anything you enter in its own fields, and shares that with us.
What this website does not do
This website runs no analytics. There is no Google Analytics, no tag manager, and no advertising, remarketing, or conversion pixel on any page.
We set no first-party tracking cookies. That is why you have not been asked to accept any — there is nothing to consent to.
Our email is a separate matter, and there we do track. The next section says exactly what that means and how to switch it off.
Tracking in our emails
When you send a consultation request we email you a confirmation, and that email is tracked. Two things happen, both handled by Resend, the company that delivers our email.
A single transparent image, one pixel square, sits in the message. If your mail program loads images, that tells us the message was opened and when, along with the mail program used and an approximate location worked out from your IP address. The location is a rough one, usually no better than the city.
Links in the message point first at a resend.teleshlawfirm.ca address, which forwards you to the real destination straight away. That records which link was clicked.
We use this for one purpose: to know that our reply actually reached you rather than landing in a spam folder, so we can follow up by phone if it did not. We do not use it for advertising, we do not build a profile from it, we do not share it, and it has no bearing on your matter or on any advice we give.
If you would rather not be tracked, set your mail program to block remote images. Many do so by default. The pixel then never loads, we learn nothing, and no part of the message is lost to you.
Embedded content from other companies
Some pages embed panels served by other companies. When one of these loads it receives your IP address and browser details, and may set its own cookies, under that company's privacy policy rather than ours.
Embedded panels load only when you scroll to them, so simply opening a page does not contact these companies.
- Calendly and Google Maps, on the contact page.
- Instagram and LinkedIn, on the social page.
How we use your information
To respond to your enquiry, run the conflict check we are required to run before acting, provide legal services, and meet our obligations under the law and the Law Society's rules.
We do not use your information for marketing without your consent.
When we disclose it
We never sell personal information. We disclose it only where acting on your instructions requires it — to courts, tribunals, opposing counsel, or agents retained on your matter — to service providers bound by contract, or where the law or the Law Society's rules require disclosure.
Two service providers handle consultation requests, and both are worth naming. Resend delivers the email, so whatever you write in the form passes through their systems on its way to us. Aranova, who built and maintain this website, receive a copy only in the spam case described under "Information we collect" above.
Resend is a United States company. Anything you send through the form is therefore processed outside Canada and, while it is there, is subject to United States law — including lawful access by United States authorities. This is the ordinary position for email sent to any Canadian firm, but you are entitled to know it. If you would rather not send the details of your matter across the border, call 416-639-0887 and tell us instead.
How we protect it
We restrict access to client information to those at the firm who need it, store it securely, and bind everyone at the firm to confidentiality obligations that survive the end of a matter.
How long we keep it
Client files are retained for the period the Law Society of Ontario requires, and then destroyed securely. Website enquiries that do not become matters are kept only as long as needed to respond and to maintain our conflict records.
Your rights
Under PIPEDA you may ask what personal information we hold about you, ask for access to it, and ask us to correct it if it is wrong. Write to tlf@teleshlawfirm.ca or call 416-639-0887; we will respond within 30 days.
If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner of Canada.
Changes to this policy
We may update this policy. Any change is posted on this page with a new effective date, and the current version always governs.
Contact us
Telesh Law Firm Professional Corporation
1585 Markham Road, Scarborough, ON M1B 2W1
2960 Drew Road, Unit 139, Mississauga, ON L4T 0A5
Phone: 416-639-0887 · 416-299-8088
Email: tlf@teleshlawfirm.ca
Effective 29 July 2026